# IT Support Specialist **Vast** - **Location:** Long Beach, California, United States; Mojave - **Workplace:** On-site - **Salary:** Not disclosed - **Clearance:** None required - **Eligibility:** US person / green card - **Export control:** ITAR/EAR controlled - **Visa:** Not specified - **Discipline:** Software & Data - **Seniority:** Mid - **Posted:** 2026-05-19 [Apply on Vast](https://boards.greenhouse.io/vast/jobs/4682064006?gh_jid=4682064006) [View on Outerspace Today](https://terminal.outerspacetoday.com /jobs/it-support-specialist-vast-4682064006) --- At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us. **Vast **is looking for an** IT Support Specialist, **reporting to the** Manager, IT, **to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations. Use this space to describe the role and sell the candidate on the cool stuff they would get to work on. This will be a **full-time**, **non-exempt** position located in our **Mojave or Long Beach **locations. **Responsibilities: ** - Exhibits excellent communication and interpersonal skills - Demonstrated ability to resolve difficult technical issues with limited information - Provide help desk support and resolve problems to the end user’s satisfaction - Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices - Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk - Strong troubleshooting of Windows 10/11 operating system - Strong troubleshooting of MacOS - Some understanding of Active Directory or LDAP - Comfortable replacing hard drives, memory and other computer components - Onboarding/ offboarding users - Perform timely workstation hardware and software upgrades as required - Provide support for multiple locations - Installing, moving, equipment that may weigh up to 50 lbs **Minimum Qualifications:** - 2+ years of experience in IT - Proven experience with ITSM tools - Strong problem-solving skills and ability to work independently and collaboratively **Preferred Skills & Experience:** - Experience in a manufacturing environment - Prior experience working in a fast-paced startup environment - Familiarity with aerospace industry regulations and standards regarding IT and data **Pay Range:** - IT Support Specialist I: $28.00 - $39.00 - IT Support Specialist II: $39.00 - $45.00 Pay Range: California$28—$45 USD**COMPENSATION AND BENEFITS** Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees. **U.S. EXPORT CONTROL COMPLIANCE STATUS** The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by [22 C.F.R. § 120.62](https://www.ecfr.gov/current/title-22/section-120.62) or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending. **EQUAL OPPORTUNITY** Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. --- _Aggregated from the employer's public careers feed by Outerspace Today. Eligibility and pay fields are extracted for self-selection only; verify on the employer posting._