# Customer Success Representative **Astranis** - **Location:** San Francisco - **Workplace:** On-site - **Salary:** $70K–$125K - **Clearance:** None required - **Eligibility:** US person or protected individual - **Export control:** ITAR/EAR controlled - **Visa:** Not specified - **Discipline:** Business & GTM - **Seniority:** Mid - **Posted:** 2026-05-15 [Apply on Astranis](https://job-boards.greenhouse.io/astranis/jobs/4682066006) [View on Outerspace Today](https://terminal.outerspacetoday.com /jobs/customer-success-representative-astranis-4682066006) --- Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. Astranis has raised over $750 million from some of the world’s best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA. #### **Customer Success Representative** We are seeking a versatile, detail-oriented Customer Success Representative to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking. You will ensure our customers are supported, our engineering teams are aligned, and our finance department has a clear, accurate view of revenue. #### **Role** - Customer Lifecycle Management: Serve as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure. - Commercial & Revenue Ownership: Lead the response for customer commercial requests and partner with Finance to track, manage, and forecast revenue. You will be responsible for the accuracy of billing triggers and commercial data. - Technical Troubleshooting & Coordination: Proactively "dig in" with engineering teams to understand the "why" behind technical issues. You won’t just pass messages; you will learn the mechanics of our satellite network to provide better context to the customer. - Internal Orchestration: Navigate a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services. - Action Tracking: Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments. #### **Requirements ** - 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role - A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred - Financial literacy and strong comfort level with contracts and revenue tracking - Genuine desire to go "under the hood”; you want to understand how satellite networks operate and aren’t afraid to ask engineers deep questions so you can better advocate for your customer - Willingness to travel up to 20% #### **Bonus** - Experience translating "engineer-speak" into "customer-speak" without losing the nuance of the technical reality - Experience working in a high-energy office environment and collaborating with engineers in real time - Experience analyzing contracts or spreadsheets - Strong execution skills and/or ability to drive a complex project to the finish line **What we offer: ** All our positions offer a compensation package that includes equity and robust benefits. Base pay is just one component of Astranis’s total rewards package. Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals. Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.Base Salary$70,000—$125,000 USD**U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required** (To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3)) Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger. --- _Aggregated from the employer's public careers feed by Outerspace Today. Eligibility and pay fields are extracted for self-selection only; verify on the employer posting._